Are you seeking efficiency, growth and scalability? We offer you a tool designed to expand your business.
v8 advances every layer of the platform: deeper CRM integration across departments and devices, a unified codebase for gloCOM Desktop and Web, AI that connects to the infrastructure you already use, and a real-time event engine that bridges PBXware with your customers' automation stack.
AI capabilities deployable in days with no extra servers or middleware required.
Real-time call events become triggers for automation the moment they happen.
Multiple CRM integrations per tenant, running in parallel. Conversation history logged automatically across all channels and devices to each user's CRM.
Two capabilities ready for deployment today: Voice Agents that handle real-time speech-to-speech conversations, and Live Transcription that converts conversations to text as they happen. Managed through the AI Hub menu alongside Call Transcription, Text to Speech, and Voicemail Transcription.
Easy AI upsell with no extra infrastructure. Clear competitive differentiation versus traditional IVR: deploy in days, not months.
PBXware v8 breaks the one-CRM-per-tenant ceiling. Multiple integrations run in parallel, configured per tenant and system, and conversation history logs automatically across all channels and devices to each user's CRM: desk phone, desktop, web, or mobile.
Greater flexibility per tenant, faster and cleaner CRM deployments, fewer support tickets. Customizable CRM widget in-app, support for custom fields, flexible data models, and intelligent call routing based on CRM conditions.
Structured JSON events published instantly as things happen: call start, connect, end. No polling, no delays, no middleware. Your PBX is no longer just recording activity. It is driving it.
SMS events and API v2 configuration events are on the roadmap.
Deliver real-time integration capabilities to any customer without custom development. Position your platform as automation-ready, ahead of anything traditional telephony can offer.
A new add-on for PBXware v8 Multi-Tenant and Business editions, also included in the CC edition at no extra charge. Phase One contact center functionality with no additional VPS or infrastructure. Designed to grow, guided by partner feedback.
Protect margins, unlock a new upsell tier, and retain customers who would otherwise migrate to a competing CC platform.
gloCOM Next (Desktop) and gloCOM Web share a unified codebase: one experience to sell, deploy, and train on, with no version drift between the two. Contact Center and Omnichannel built in from day one, not bolted on.
One story to sell, one experience to train on, no version drift between gloCOM Next and gloCOM Web. Walk in with a unified platform that looks like your customer's brand and gets better faster than anything else on the market.
Most vendors build for their own profit. We built for yours.A lean architecture, flexible pricing, and full ownership mean you keep more, with no trade-offs in quality or capability.
Launch your own UCaaS brand with full control over customers, branding, and pricing.
Every feature & process is built to save time, reduce costs, and increase the revenue you keep.
Deploy in the cloud, on-prem, adapt to any business size or a vertical industry.
20+ years enabling globally successful partners to grow and differentiate.
Lower costs, automate operations, and increase margins while keeping your brand in front.
Ensure minimal disruptions in communications with our geo-redundancy feature, offering resilience and reliability for UC providers in diverse geographical locations.
Grow like never before by efficiently managing multiple clients with Bicom Platform’s multi-tenancy support.
Elevate your brand presence and provide a seamless customer experience with Bicom Platform's white-label branding capabilities.
Up the scales by leveraging virtual collaboration with Bicom Platform’s gloCOM Meeting, and offer a truly unified communications solution.
Bicom Systems is a software company with a vision to liberate the world from traditional telecommunications. We design, develop, and support everything your business needs to communicate, collaborate and connect. With our flexible and scalable Unified Communications Software, your business gets the right tools right when they need them, with the best possible service.
Founder and Managing Director of CCN GMBH
The fact that I've been connected with the same people - both sales and technical - with a long term relationship makes a big difference compared to other providers on the market.
Vice President of Strategic Growth Alliances, IPFone
Bicom Systems is very good at listening to what the partners are asking for and what the customer is saying to the partner and what’s happening in the industry as a whole. The team is very willing to engage with the partner, to listen to the challenges of the industry and tries to stay with the current needs.
Manager of TelSynergy
We are growing by leaps and bounds since starting with Bicom Systems.
Senior Vice President of Operations, Global Telecom Exchange
Everyone at Bicom has played a big part in our growth journey and for that we are thankful.
Managing Director of Ezeetel
We have so much confidence in Bicom Systems. This year is going to be transforming for us.
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