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One of the cases where an incomplete CallerID may cause problems with queue stats due to a CallerID number not being shown, is when your incoming CallerID has only a number. For example, if your incoming call has only a number as a CallerID and its 07123456789 *, your DID has the 'Replace CallerID' field set to 'Support-%CALLERID%' . When this happens, queue stats will show the call without any CallerID which is a problem when trying to analyze given stats. To fix this problem, set the 'Replace CallerID' field to this: 'Support-<%CALLERID%>' which should show proper CallerID in the queue stats. * - this is a random number which might not be real at all
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