Rydal Group

As Rydal Group began to evolve and grow, they found themselves held back by their service vendors. The lack of innovation and ongoing development was discouraging and dampened their potential. They had the expertise and ability to develop software and hardware in-house, but needed the backing of an equally ingenious vendor.

Armed with a fierce desire to offer cutting-edge solutions to their customers, Rydal Group began searching for a new vendor that was better aligned with their goals and vision.

Their search led them to Bicom Systems, and they were sold almost immediately. Not just on the products themselves, but on the shared innovative spirit and forward-thinking vision. Steffan Dancy, Group Managing Director of Rydal Group, recalls that they deeply appreciated Bicom Systems’ “ability to rapidly develop innovative products, outpacing other providers on the market.”

Committed to doing as much development in-house as possible, Rydal Group loved the flexibility and white label nature of Bicom Systems products. Steffan describes the decision-making process and early days, saying “Bicom Systems stood out due to their commercial strength, which provided us with an opportunity to combine their market-leading software with our own hardware manufacturing. This synergy allowed us to enter the market with more competitive pricing and to offer white-label products that we could brand [as our own].”

Priding itself on their in-house software development and robust infrastructure, Rydal Group has achieved a strong presence and position in the business communications sector.

Rydal Group adopted PBXware Multi-Tenant, a highly scalable and flexible PBX platform, to power their products and solutions, and quickly began branching into the entire Bicom Systems ecosystem of products.

They were especially excited to integrate unified communications and contact center capabilities into their existing offerings. gloCOM is our unified communications desktop and mobile app, designed to streamline and enhance day-to-day communications.

Contact Center PBX is our omnichannel-enabled, fully blended inbound and outbound communications hub that supports superior customer experiences and maximizes team collaboration and productivity.

“Web RTC, SMS, self-care, contact center capabilities, and the open and flexible API were all crucial in aligning with our strategic goals and have significantly contributed to our operational efficiency and customer satisfaction” reports Steffan. But more important than the separate pieces of the puzzle, their absolute favorite feature is “the ease-of-use of the applications combined with the remarkable 99.7% uptime.”

This extreme usability is especially noticeable in the smooth deployment process and ongoing support. Steffan appreciates the “hands-on approach, which includes on-site visits, contributing to a robust and effective partnership.”

He continues to say that the “level of support has been instrumental in helping us navigate challenges and leverage the system for our benefit.”

Rydal Group wasted no time in leveraging their new tools and solutions. Combining gloCOM with their own proprietary solutions, they produced Curo IP Unified Communications Platform with the goal of taking their customers’ businesses “to a whole new level.”

Because Bicom Systems products are white label, Rydal Group is able to fully customize and brand the solution as their own, maintaining complete control over marketing, pricing, and their customers.