In Retrospect

On March 17th, 2020,  our employees packed up computers, monitors, and some even office chairs, and headed home. Like many, our ‘new normal’ of...

From Intern to Employee – Case # 14

We’re back!  ‘Tis the season for graduation, and that means more interns accepting full-time jobs. Meet Jasmina Jurišić, our new full-time employee on our Customer...

Economics Class Recap

Every Market is a New World The third week of Bicom Systems Summer School was inspiring! Our students attended ECONOMICS class where the discussion topic...

Our Founders

If you are a fan of Bicom Systems, you have probably seen the exciting news about our 15th Anniversary milestone. In honor of this...

TECH 101: Roundtable Recap

In our first class of Summer School, TECH 101, we tackled the topic: Looking back and looking forward at telecom technologies.  Joining our Moderator and Business...

Becoming a Master of Scrum

During the month of June, 35 of our employees went through a two-day Professional Scrum Developer training. The training was presented by Bogdan Doroslovac,...

Bicom Systems Summer School

It is safe to say 2020 has been less than a perfect year. As we are finally getting our heads above water, it is...

Why You Should Return to Work with Unified Communications

When the COVID-19 outbreak struck and forced businesses to close their offices, many found they could not work from home because they lacked the...

How Our Partners Are Making a Difference during the COVID-19 Crisis: Case #2 GTS-Telecom

Last month we were contacted by another partner, Pierre-Francois Kamanou, founder of GTS-Telecom, the first value-added Mobile Operator in both Cameroon and Nigeria and...

Growing an IVR Tree

IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...

A Day in the Life of a Contact Center Employee Working from Home

There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...