UCaaS & CCaaS With
Customer Support You Can Actually Rely On

The support you need to differentiate the experience you offer as a Service Provider

Learn More Contact Us

UCaaS & CCaaS

How to Get that Competitive Edge
as a Service Provider?

Use all of your potential

In the fast-paced world of UCaaS, it is easy to fall into the pattern of using surface-level communications tools without fully realizing the many capabilities of our solution. Our dedicated customer support team is here from the original setup and beyond to demonstrate the value of all of our features.

BLP - Support Potential

Rely on expert guidance

But UCaaS and CCaaS are not just about technology, they are about experience. We are committed to supporting all aspects of your journey as a communications service provider with expert guidance, based on years of experience and partner feedback, tailored to your unique requirements.

BLP---Images_Strelica2

Give your clients utmost reliability

Your clients deserve the best and we want to make that possible. Partner with us to experience the benefits of constant in-house customer support, proactive troubleshooting, quick issue resolution, and consistent reliability.

BLP - Support 03

THE SUPPORT YOU DESERVE

Everyone needs a safety net. We can be yours.

Our in-house customer support ensures you're never alone when issues arise. Stay connected, stay productive, and enjoy peace of mind with Bicom Systems.

FIND OUT MORE ABOUT OUR PRODUCTS

Bicom Platform

A feature-rich, unified solution, adaptable to any business size and industry niche, built upon 20+ years of long lasting relationships with globally successful partners.

PBXware Opens The Gate

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. It expands in four different editions, providing you with Omnichannel Contact Center as well as the highly scalable Multi-tenant option that enables you to grow by managing multiple clients with ease. It offers the flexibility of both hosted and on-premise deployment options.

pbx whitelabel

gloCOM Collaboration Suite

Integrating seamlessly with PBXware, our collab suite enables teams to communicate effortlessly across voice, video, chat and more. It boasts advanced features like real-time analytics and presence management, and for your convenience, is available on desktop, mobile, and web.

glocom green

SERVERware Hosting Platform

Created specifically for hosting telephony and unified communications in the cloud, it ensures minimal disruption to your service with built-in redundancy and failover capabilities. It’s accompanied by sipPROT, safeguarding your infrastructure with multiple layers of security, including call encryption and advanced threat detection.

white label serverware

UNIFIED COMMUNICATIONS & CONTACT CENTER SOLUTION

Get a Demo of our Platform!

RELIABLE SUPPORT SYSTEM

Our Partners' Words

In this industry, staying ahead means having a partner who understands your unique needs. Our customer support isn't just a service, it's a partnership.

Chris Harris

Southern Ohio Communication Services (SOCS)

The support team at Bicom Systems demonstrate a deep understanding of their products and services. They are quick to respond to my queries, providing clear and concise solutions to any issues I have encountered. What impresses me the most is their dedication to customer satisfaction. In addition to their expertise, the support team is always courteous and patient. They listen attentively to my concerns and go above and beyond to address each issue with a friendly and helpful demeanor. This customer-centric approach always leaves me feeling valued and well-supported.

John Tinning

Next Generation Associates

My dealings with Bicom Systems and moving over a multi-site existing phone network within a very short period of time were made seamless with the professional support from the Bicom Systems support team.

Charlie Griffin

The Redcliffe Group

I would describe it (support) as very collaborative. It is very receptive. I can contact someone at the right level to bring ideas to, and your team does the same to me, so it's the most unique vendor-customer relationship I've ever had. It's more of a team scenario than it is a vendor relationship which is extremely refreshing and powerful in terms of what we can accomplish.

Kyle Ingrelli

S-NET Communications

The support has been phenomenal. My team is very happy with the support they receive and the fact you listen to us and that is one of the most important things in the partnership. Every customer is different, and everyone has different needs, and you're able to take that feedback and make actual solutions that work for our customers.

Kala Mullaney

ComTek Business Solution

I deal with support two or three times a week. It could be something that I just couldn't comprehend and they fixed it for me. I think that customer service is a huge thing in any business, but when I have to deal with the service that I provide my clients, if I don't have that partnership with the support, then it's going to feed down to my clients.

WE CREATE TRUE PARTNERSHIPS

Learn More About Us

Listen to interviews with our partners and product owners to get a clear picture of who we are.