Fusion Networks

As the ISP side of business took off, pressure from customers to add Voice was nearly immediate. An advancing market means you have to provide it or someone else will. Fusion already had POPs, IP addresses, and a connection to the PSTN, so it made sense to add VoIP to their offering and expand to a full communications suite.

Fusion began the quest for a Hosted Voice Provider and took the time to thoroughly research several companies before choosing Bicom Systems.

According to Philip Simunek of Fusion Networks, the decision to go with Bicom Systems was based on much more than products and technology. The selling point was flexibility. As conversations with Bicom advanced, Simunek was impressed with the interactive nature of the company and the fact that custom solutions are available when needed.

John Court of Fusion adds that he was impressed that Bicom offered a “great feature-set without nickel and diming you for everything.” Most comparable hosted providers charge for each feature, making it difficult to create an affordable solution.

As is often true, price played a part in the final decision as well. Fusion Networks found both the initial cost to get up and running and the continued costs of maintenance and support lower than the alternatives. Again, this allows for competitive resale prices.

Implementation of the solution was done remotely by installing an app onto local servers. All went off without a hitch and Fusion was quickly on their way to growth.

Once the decision was made and the solution installed, it was the quality support that fostered a long-term commitment to Bicom. Of course it helps that, in the words of Simunek, “the system just performs.”