The Maynard Group

As is usually the case, with rapid growth comes new and unique challenges. The Maynard Group was steadily expanding their product offering but continued to feel pressure to add newer technologies. The first step was implementing VoIP.

They used VoIP PBXs to connect multiple sites for the first time, a move that was very well received by customers.

Just over five years ago, the next logical step became clear: The Cloud. They began updating their product models and searching for a partner that could support them in expanding to full support of the Cloud.

While the company had become very successful on its own, they knew that partnering with an experienced Cloud provider would help them reach their full potential.

The Maynard Group signed on with Bicom Systems in 2016 and began using PBXware to broaden their already successful products. Two years in, they say this has proven to be a great decision for their business and especially their customers.

By offering a Cloud solution they are able to market more features & advantages, for example the removal of the burden of hardware maintenance that comes with an on-premise solution. They have taken on many new customers that were looking for the flexibility and features of a Cloud solution.

Not only that, their existing customers are also excited to have a next step available to them and will stay on with the company rather than falling prey to newer providers with the latest technology.

The competition is plentiful these days and all companies run the risk of losing customers to new entrants that wow with brand new technology. We have found that more often than not your customers will want to stick with you if you bring in the new technology.

Dean Maynard, founder and president of The Maynard Group, says that one of his favorite things about Bicom Systems is that it supports not just the backend infrastructure, but all of the extras like gloCOM, our UCaaS app. This means he can work with just one partner rather than juggling several vendors – a business model similar to his own.

Maynard has found that most open-source systems have a series of glitches, but Bicom Systems has overcome the common Asterisk issues with a product that runs smoothly, efficiently, and “just works.” He especially appreciates that onboarding new customers is very quick with no hassle and that the customer “is happy from day one when we put them on Bicom.”